Custom Waterproof Softshell Hiking Camping Equipment

1. Q: How to contact with us?

  A: Choose one product and leave a message there, or see contact details on our home page, 

there are contact information, you can contact us anytime and we will reply within 24 hours.

2. Q: How to buy the garments that you want?

   A: Contact us and inform item number that you want, or tell us your garments information, 

we can offer you information like price, delivery time, packing, MOQ, full container capability, etc.

3. Q: Do you offer sample making?

  A: Yes, usually we make sample with available colored spcified fabric and accessories, usually 7-15days, and if you required colors, it takes longer time, around 3-4 weeks after confirm, we charge sample cost, but the sample cost will return to you in order. 

4. Q: What is your factory’s MOQ?

   A: Normally, our factory’s MOQ is 500pcs per color per style, and reorder MOQ can reduce accordingly.

5. Q:What is the shipping port?   

A:We ship the products via Fuzhou or Xiamen port, if necessary, Shanghai, Shenzhen and other ports also available. 

6.Q:What is the location of your company?
A:Our company is located in the Fuzhou City, Fujian province of China. It is about 30-45minutes by car from Fuzhou airport.

7. Q:What are your leading products?   

A:Our main products are tactical functional outdoor clothing and protective workwear,

such as Ski jackets&pants&outfits, Softshell wear, Windbreaker,Padded winter jackets,Polar Fleece jacket,Rain wear,Fireproof Workwear etc.

8. Q: How about the price?

A: Price mostly depends on the cost of apparels,order quantity as well. Apparel cost consists of the following parts: the cost of shell fabric and lining fabrics of garments body, garments accessories, printing or embroider LOGO, packing method and so on; Customer’s special requirements, payment term, order quantity affect the cost of apparels in a way. The bigger the quantity the more favorable the price you will gain. 

9. Q: How to confirm the style of the garments?   

A: We accept OEM, ODM order by customers. We will satisfy your order by our faithful service. We can make samples according to our customer’s requirments, such as first sample, sale sample, pp sample, size samples etc.

10. Q: What is the delivery way?

   A: Normally our samples will be sent by DHL,FedEx, TNT ect, and bulk production will send by sea or air.

11. Q: How to inspect the cargo?

   A: Our factory has professional QC and we also welcome our customer delegate QC to our factory.   

12. Q: How can we do if we send you payment, but you don’t send us our order?

   A: This situation is impossible to happen, but if you send us payment, please inform us or send us proof, so that we can make the production and arrange shipment earlier.

13. Q: What could we do if we find your goods are not in good performance?

   A: Please send us detailed reports and if problems are really caused by our factory, we will pay compensation according to your loss.