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From the very beginning, we always adhere to the principle of "Sincerity and Credit". We always supply products with "Competitive Prices, Excellent Quality and Quick Shipment", and provide perfect services to clients in whole process. So if you're looking for electric bike supplier in China, please feel free to contact us for more details. Any inquiries from you will be answered within 10 hours. We warmly welcome friends from all over the world to communicate and negotiate, and wish friendly long-term business relationship with you in the near future.

QUALITY WARRANTY
Thanks for your purchase of our quality products. We are confident that this product will exceed your expectations for value performance and ride quality.
XINGYUE ELECTRIC VEHICLE Co., Ltd guarantees that the products comply with the European Union rules (law) applicable to them. Each Overfly e-bike has been checked and ridden before packing and every effort is made so that the bike arrives to you in top quality condition. Warranty is valid from the date bill of lading issued.
1. Battery: we provide 18 months’ quality guarantee for Li-ion battery.
2. Electric motor: we provide as long as 18 months’ quality guarantee.
3. Chargers: we provide 12 months’ quality guarantee.
4. Controller: we provide 12 months’ quality guarantee.
5. Frame: we provide 3 years’ quality guarantee.

We hope you enjoy the Overfly and all the benefits it will bring.

Note: This warranty is limited to the original purchasers only. Normal wear, accident, abuse, neglect, improper assembly and use of parts not originally intended for will invalidate your warranty.

1. How can I get your offer sheet?
Please send the following information to us.
a. Company name and address
b. Telephone and Fax numbers
c. Website if applicable
d. Have you ordered E-BIKES from China before?
e. If so, what quantity?
f. How do you market or plan on marketing the products?
g. Do you have or will have after sale customer service?

2. How could I get a sample?
Yes. If you can not buy our product in your local area, we will ship a sample to you. You will be charged a sample price plus all related shipping costs. Express delivery charge depends on the quantity of the samples.

3. What is the production and delivery time?
Production is from 15 to 30 days, depending upon the high demand of our products.

4. What is the price of shipping of the container and can I use XINYUN Forwarder Company to do my shipping?
Depending upon the port of delivery, prices vary. You may use our forwarder for your shipping needs.

5. May I mix my container order?
Yes. 2 models for 20’ container. 4 models for 40’ HQ container.

6. Can I use my own logo and design on XINHYUE products?
Yes. OEM is welcomed. Depending on the job difficulty and quantity, price varies.

7. May I visit your factory?
We always welcome customers to our factory. Nearest airport is YiWu. We will provide your ride from the airport to our factory. Before your trip, please call or email us for further instructions.

8. Do you provide distributorship or sole agency?
Yes, we do. There are many aspects to discuss before any agency is granted.

9. Do XINGYUE models confirm to any European and USA regulations?
Yes. We have achieved CE and EN15194 approval for electric bicycles. Bicycles have obtained CE certificate.

10. What kind of warranty is provided with their products?
We supply 1% FREE easy damaged spare parts on the basis of the container order. Should you have problems due to part defect, please email us with pictures so as to be clear about the problem. If we find the part is defective, we will send the appropriate parts to you via Air Express. It is suggested to buy parts also so as to have stock for future customer service. If you have any problem about after-sale service, please contact me.