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After-sales service

If there are any problem of our shoes quality, we will deal with them as below:

Step 1: The clients need to offer us the samples which have the problem, or send us the group photos or video.

Step 2: According to the shoes problem, we through the professional checking and offer the best solutions.

Step 3: The claim amount will deducted from the new order.

We are Gold supplier, support Trade Assurance and Wholesale for customer.

We catch you anytime to check samples when you are in china. 

Our contact number is 0086-20-36775657, or call my phone: 0086 15218203247.

We can offer our best reply in any time.

About mainly concerns from clients, we offer our best reply as follow:

Q1:What’s your MOQ ? and can you make other colors?

In view of first cooperation , we accept 24 pairs per color as our MOQ . The color can change according to the color swatch.

Q2:Can you make customer’s logo?

Yes, we can put our clients' logo in the shoes, also can print the logo on the box if total quantity more than 200 pairs.

Q3:Can I change the last ?

Sure, the quantity will meet about 100 pairs per design.

Q4:Can you provide sample?and how long?

Yes, 7 days upon receipt of the sample fee, and freight will paid from customer.

Q5:How much deposit I need to pay?

30% of the amount.

Q6:How about your delivery time?

35-45 days upon receipt of the deposit.

Q7:Why your price is expensive?

Our price is based on quality. We have a powerful and professional team, considerate after-sales service, Italian style, high-class material and quality assurance.

Q8:How long is your guarantee period?

We offer six months warranty, during this time, we will handle it if there have any quality problem.

Q9:What’s your payment terms?

We support payment terms as follow:

1)Trade Assurance , Paypal , West Union.

2) TT30% deposit , 70% balance TT against B/L copy.

3) Irrevocable L/C at sight.