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Guarrantee and after sale service :

One year guarantee for the whole machine

24hours technical support by email

24 hours online service

Instruction in English language

User manual in PDF and Printed copy

Installation videos

Six free services including regular follow up services:

1.FREE technical enquiries

2.FREE repairs during warranty

3.FREE special services for key projects

4.FREE inspection upon delivery

5.FREE operation and repair training

6.FREE period follow-up and maintenance service

Xinxiang Chenwei Machinery Co., Ltd is a 30 years’manufacturer of screening machine and conveying machine with well-equipped testing equipment and strong technical force. 

With a wide range, good quality, reasonable prices and stylish designs, our products are extensively used in mining, pharmacy, food, chemical, metal powder and other industries.

Q: What factors I need to get a quotation?

1. Material (name) that you want to process, and size of this material.

2. The necessary process capacity (per time)

3. Material contact part, SS304, SS316L and Q235 for option.

Q: Do you accept special orders?

A: Special order is also available because we have our own factory ,which is a leading manufacturer in this area with 30 years’experience.

Q:What is the real delivery time of your factory?

A: 7 to 15 days for general series products, meanwhile, batches products & customized products would need 30 days to 60 days based on different situations.

Q: How do you ensure the quality of your products? 

A: Generally, our equipments are the most durable type in the industry, this is also the feature of the label impression of CWJX for most of our customers at home or abroad. With our experienced quality control team, we are trying to offer most of our customers the product with bset quality. However, we do recognized that there do have small amount of the product which may got faulty or damaged for different reasons.

Q: How do your after-sale service work if the product got damaged?

A: In the gurantee time 12 months, our general after-sale service is changing the damaged parts for the customer, but if the damage could be repaired by slight cost, we would wait for the customer's bill for the fix cost and refound this part of cost.(note: Vulnerable parts do not include.)

Q: How could I trust your promise? 

A:

Firstly, you may check the assessment on our website certified by the appraisal agency Bureau Veritas;

secondly, we attend at least 4 to 6 international industry exhibitions held in China annually, like the Food Ingredients China, China International Battery Fair, CPhI, ICSE BioPh China, ICIF China, etc. We usually met our customers there for negotiation;

Thirdly, company inspection always available, if you have any representative or you would like to come to our site, we offer free shuttle from Zhengzhou airport to our company, welcome your visit.

WE ARE PROFESSIONAL WITH 30 YEARS’ EXPERIENCE

NO MATTER WHAT YOUR PROBLEM IS

NO MATTER HOW COMPLICATED

NO MATTER WHERE YOU ARE

PLEASE FEEL FREE TO CONTACT US !