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SEVICE

01. Sample order is acceptable.

02. LOGO laser etched on products and customized packages are available.

03. We have high efficient graphic design team to customize website, LOGO and packages

04. Regarding to your inquiries, most of the time, we will write you backwithin 6 hours in working days and

      within 12 hours after we get back to work during holidays.

05. We have QC department to test every single item very strictly before shipping them out to you.

06. We will let you know the tracking number within 24 hours after shipping out your packages. We will track

      the shipment for you and let you know whether there're any problems before you receive the shipment.

      You can test the products, and give us feedback after you receive your shipment. Please feel free to

      contact us if you have any questions about the products or services, and we will offer you a solution.

PROMISE

01. We 100% use original and brand new components & materials to ensure products of sufficient watts.

02. All our products are under strict QC before they are shipped out to our customers.

03. Any quality issue will be solved by our after-sales team.

FAQ

 01. What is the lead time?

      It ranges from 1 to 15 working days according to your order. Please enquiry the lead time from our

      salesperson.

02. How long is the warranty service?

      It ranges from 15 months to 5 years according to different products. Please enquiry the warranty service

      from our salesperson.

03. Do you provide samples?

      Yes, we do.

      We can provide samples of all the items listed. We can send the samples by DHL, FEDEX, UPS, TNT or

      EMS to your company.

04. Do you have products in stock?

      Yes, we do.

      We are manufacturer and wholesaler, so we usually do not have large quantity in stock.We provide fast

      shipping for most products. Please enquiry the shipping time from our salesperson.

05. How much will the shipping cost be?

      It depends on the size and weight of your order and the option of shipping. When you enquire shipping cost,

      we will need such detailed information as your post code, models & quantity of your order and the shipping

      option you prefer to. As usual, people who choose soft paper boxes spend less money on shipping cost than

      those who choose magnetic hard-paper boxes.

06. What if I have a defective item? Do I need to send it back to your company?

      For almost 99% products listed in our website, you don't need to send the defects back to us, you just need

      to cut off the wires/cables of the defective item and take a picture or video for us. Then we will send out a

      brand new replacement after we confirm it is our product.

07. What is the warranty claim process?

      Please allow me to take it for example that if there's a defective ballast.

      Step 1. Cut off wires of the defective ballast;

      Step 2. Take a picture on which we can see the serial number;

      Step 3. Send the picture to us;

      Step 4. We will check whether the ballast is from us;

      Step 5. If it is from us, we'll send you a brand new ballast as replacement with your next order.

08. Can I visit you?

      Yes, you can.

      Please inform us if you have a plan to visit our company, and we will make an arrangement for you.    

      Address: ROOM B6009, #2531, AIRPORT ROAD, GUANGZHOU 510425, GUANGDONG, CHINA

09. How can I contact you?

      You can talk to us online via Trademanager / Skype, or email us. And your email will be replied within 12

      hours

10. What’s your website?

      We have two websites as following:

      Company website:

      Alibaba website: china-mvp.en.china.cn /