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FAQ

1. What's the package of your crystal stone products?

Generally, we use individual presentation box  with bubble to wrap the crystals.

2. What is the material of your products?

 The material is natural crystal. We can also choose material as customers’ requirement.

3. Are you a factory or trading company?

   We are a factory

4. How shall we place an order?

(1) Please send  the order number,material ,size and some specially requirements to us by email, and we will forward the pricing to you shortly.

(2)For custom awards order, you can send specification, pictures or drawing, dimension, custom art and required QTY to us by email, and we will forward the pricing to you ASAP. 

5. Can we order a sample before place the order?

Yes, you can order a sample before the bulk order.

6. Do you have price break depends on different quantity?

Yes, larger quantities, better prices. The more, the cheaper.

7. How do you ship the order?

For bulk orders, we ship via sea shipment or air parcel, for small orders, we ship via DHL, TNT or UPS.,EMS,Fedex. etc.

Any question feel free to ask me or call 0086-518-87255900