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How often can I wash my hair extensions?

Your extension hair should only be washed 2 or 3 times per week. Do not rub or massage the hair when washing; this can cause tangling. Products for dry hair are the best. Spray ‘leave in’ conditioners and Moroccan Oil treatments are wonderful for the hair after every wash.

Can I style the Hair as usual?

You can style your human hair extensions as usual using your blow dryer, flat iron or curling iron. Having hair extensions increases your styling versatility. Use heat in moderation. Do not use high temperatures.

What If my extensions fall out?

It is normal to lose some hair extensions. Some of the things like not washing hair with clarifying shampoo before the application, leaving your hair wet, putting conditioner or oily products on the keratin, having greasy hair or applying too much heat on the keratin will make you lose extensions.

It is recommended that you replace any lost or damaged strands every 6-8 weeks.

What if I am unhappy with the results or if strands are falling out prematurely?

We work very hard to make sure you recieve the highest quality products and services! If for any reason you are not satisfied, every effort will be made to ensure your satisfaction including replacing a couple of strands if they fall out in within 10 days.*

* - This assumes that you have followed the care instructions properly. i.e. you did not damage them yourself through improper use.

What if I am still not happy? Can I get my money back?

Because of the nature of this product (human hair), we are unable to re-use it and as such, no refund can be issued.