1.Please contact us firstly before sending items back to us, and we don't accept returns without contacting us.

2. Please keep items in new condition (no smoke scents, no human stains or destruction,no perfume, no alterations).

3. Rush order fee and the shipping cost you paid before is non-refundable.

4.  Dresses must be received back to us within 8 days of your receipt.

6. For exchanges, the buyer must pay all shipping/handling charges.

7. Please include notes with your name, address, item No and a brief explanation of the reason for the return.

8.  No Refund: Custom-made or Plus Size and Made to your Specification.

Q:About Size:

A:As all of our dresses are hand-talilored and customized, the finished dresses may vary by approximately 1-2.5 centimeters .To ensure that your dress will fit you perfectly ,our tailors will make our dresses with addition fabric in the seams to allow minor size modifications to be easily made.if you find the products are not suitable for you and have any questions, you can contact us directly.

Q:Color Mismatch:

A:

a.Since computer screens have chromatic aberration, we can not guarantee the color of the dress you get will be 100% same as the above color chart.

b.Different fabrics will show different color degree on the same color. So we will not accept any returned dress for sake of color. Please kindly understand us.

c.Color aberration will exist though you choose the same color in in different dispatches.

Q:Production time

A:Usually it takes us 7-20 working days to make one dress, but it also depends on the styles and quality standard of the dresses.

Q:About rush order 
A:It is accepted, but the rush fee should be paid by customers.

Q:About price: If I want a big order, can the price be cheaper/pc? 
A:Yes. You will enjoy our discount If you repeat and have our wholesale price when you have a big order.

Q:About working time

A:We work from 9 a.m. to 12 p.m., and we usually will reply your inquiry and deal with your orders within 24 hours, but it will be a bit longer when we are on holidays. So you can directly chat with us online or leave a message or send emails to us when we are off-line. As soon as we are on work, we will give you a reply immediately.

Q:Why the price will be different with the price on the website?
A:The price on the website is just for your reference, it depends on the quality standard and total freight. Please kindly check.
a.The freight cost varies from different Express.
b.The freight will keep changing day by day, so please contact us for accurate shipping fee.
c.The freight is different to different countries, usually we will choose the best one for our customers considering the shipping time and price, or you can tell us the express you want.
Note: Customs fees and shipping fees are charged by customers. We can provide relevant files if you need to clear the customs.

Q:I have my own design, can you make it for me?
A:Yes, we can. We offer customized service. OEM/ODM is both ok.
Please send us your pics of your style of dresses and tell us your requirements.

Q: Can I change my order information after sending confirmation E-mail?
A:Yes, all the orders can be changed within 24 hours after you payment.

Q: Who pays for the Duties and Tarifs on international shipments?
A: We will not charge any duty for an international order. 
Import duties and taxes, which are the responsibility of the customer. 
Please contact your local customs office for details. However, we will send the dress as a sample to avoid your taxes.

If you have any question, please feel free to contact us, we will try our best to offer you a happy and smooth buying experience.
Your satisfaction is our team's final target.